Frequently Asked Questions

General

TO THE MARKET is a turn key solution for ethical manufacturing and sourcing of apparel, accessories, home goods and custom swag. Through our syndicated network of suppliers, we work with Fortune 500s, brands and retailers to provide story-rich products that appeal to the next generation of consumers with transparency, sustainability and authenticity. 

Our transparent supply chain matches your procurement needs with ethically-made custom goods from around the world, including the U.S. If you are going to spend money on custom products - especially one with your logo - why not make sure the product reflects your values?

We enable the supply chain of the future, in which retail manufacturing empowers people, protects the planet, and delivers quality products that result in a better bottom line.

TTM is a social enterprise legally incorporated as a for-profit.  We believe that all people have an innate desire to be contributing members of their community, and that the dignity of work and the opportunity to seek economic independence generates an exponential market opportunity for our network of suppliers. We believe that conscious consumerism and taking a market-driven approach to working with marginalized populations is the most sustainable and efficient way to achieve our shared dream of economically empowering the most vulnerable, while also delivering custom products with supply chain transparency and authenticity. 

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For any questions about your order, please contact us at custom@tothemarket.com.

Customization

Please refer to our customization guide for information on custom screen printing.  We are also happy to assist with the graphic design.  Please contact us at custom@tothemarket.comto learn more.

Please refer to our customization guide for information on custom tagging  We are also happy to assist with the graphic design.  Please contact us at custom@tothemarket.com to learn more.

We are happy to provide samples of blank bags or customized design.  Please contact custom@tothemarket.com for turnaround times and pricing.

Shipping & Returns

You will be notified via email when the order has been processed and notified again when the order has been shipped, along with the corresponding tracking number.

If you have specific questions about your order, please contact us at custom@tothemarket.com.

We are happy to work with you to ensure your product is delivered by your requested date.  Please contact custom@tothemarket.comto request rush production or shipping.  Additional fees may apply.

We want you to be happy with your purchase and experience with TO THE MARKET, so we will do our best to ensure your are satisfied with your orders.  

Please be advised that all items offered by TO THE MARKET are handmade by artisans and may therefore vary slightly in construction, color, size and nature as each item is one of a kind.  

Customized products are not eligible for return or exchange unless you encounter a craftsmanship or quality issue. In the rare event that an item arrives damaged or is not what your purchased, please contact us. 

Thank you for harnessing your purchasing power for good. 

Please contact us with any additional questions.